Technical issue:
In case of any technical issue due to which the payment gets deducted from the payer’s account and does not show in our official portal but the payment gateway service clearly mentions the confirmed settlement thereafter the MOSAI’s account receives the payment. We manually submit the payment in our portal. It should take 7-10 working days for the payment to be credited in MOSAI’s account.
Multiple Payments Case:
If double payment happens and the payment gateway service clearly mentions it, the MOSAI will refund the payment after the MOSAI’s account receives payment. Which should take 7-10 working days for the back payment or we can adjust the amount to the next month fee as per Payers request.
Other Payments Case:
In all other cases where there is a discrepancy in the fee paid, the candidate has to directly contact the MOSAI and the MOSAI’s decision would be final. Please note fee paid for Japanese Language Proficiency Test (JLPT) & Entrance Examination for Admission in Japanese Universities (EJU) are non-refundable.
Return: We do not provide any return policy.
Cancellation Policy: Examines may apply to have their test fees refunded if the test is not available due to force majeure (such as natural disaster).