NEWS

Technical issue:
In case of any technical issue due to which the payment gets deducted from the payer’s account and does not show in our official portal but the payment gateway service clearly mentions the confirmed settlement thereafter the MOSAI’s account receives the payment. We manually submit the payment in our portal. It should take 7-10 working days for the payment to be credited in MOSAI’s account.
Multiple Payments Case:
If double payment happens and the payment gateway service clearly mentions it, the MOSAI will refund the payment after the MOSAI’s account receives payment. Which should take 7-10 working days for the back payment or we can adjust the amount to the next month fee as per Payers request.
Other Payments Case:
In all other cases where there is a discrepancy in the fee paid, the candidate has to directly contact the MOSAI and the MOSAI’s decision would be final. Please note fee paid for Japanese Language Proficiency Test (JLPT) & Entrance Examination for Admission in Japanese Universities (EJU) are non-refundable.

Return: We do not provide any return policy.

Cancellation Policy: Examines may apply to have their test fees refunded if the test is not available due to force majeure (such as natural disaster).

Online transaction charges are not part of the Fee. The following transaction charges shall be applicable: Net Banking / Credit Cards / Debit Cards : As applicable

– All Fee rules as given in the Fee Card shall remain applicable.
– The Fee deposited through Credit Card/Debit Card/Net Banking will normally reach the Nrps account after 1-2 days. It is the sole responsibility of the candidate to ensure that fee is deposited well in time. Nrps shall not be responsible for any not settled fee payment due any reason. The Nrps also shall not be responsible, if the payment is refused or declined by the credit/debit card supplier for any reason.
– MOSAI does not warranty the availability of online Fee Payment System every time. MOSAI will not be responsible for fine exemption if the last day student fee transition fails. We strongly advice that submit the fee through Offline or Online Payment System before the last fee day comes.

1. MOSAI considers the protection of your personal information important and shall take necessary care to safeguard your privacy. If you decide to access the website, your visit and any dispute over privacy is subject to this Privacy Policy and Our Terms and Conditions of use. Our Policy regarding the collection, use and disclosure, if any, of personal information is very strict and we adhere to the best of practices to guard your personal information with care.